Refund Policy

1. Overview

At HostSafe, Inc. ("HostSafe"), we are committed to providing high-quality hosting services and customer satisfaction. We understand that circumstances may arise where a refund is requested. This Refund Policy outlines the conditions under which refunds may be issued for our Services.

2. Eligibility for Refund

Refund eligibility depends on the type of service purchased:

Shared Hosting

Shared hosting plans are eligible for a full refund within 30 days of the initial purchase date. Refund requests made after 30 days will not be accepted. Renewal payments are non-refundable.

VPS Servers

VPS server plans are eligible for a full refund within 7 days of the initial purchase date. After 7 days, no refunds will be issued. This short window is due to the dedicated resources allocated upon provisioning.

Dedicated Servers

Dedicated server plans are non-refundable once provisioned. Due to the exclusive hardware resources reserved for your account, no refunds will be issued after the server has been set up.

Domain Names

Domain name registrations are non-refundable. Once a domain is registered with the registry, the registration fee cannot be returned. This applies to new registrations, transfers, and renewals.

SSL Certificates

SSL certificates are non-refundable once issued and activated. If the certificate has not been issued, a refund request may be considered within 7 days of purchase.

Email Hosting

Email hosting plans are eligible for a full refund within 30 days of the initial purchase date. Renewal payments are non-refundable.

Backup Services

Backup service plans are eligible for a full refund within 30 days of the initial purchase date. Renewal payments are non-refundable.

3. Non-Refundable Items

The following are explicitly non-refundable under all circumstances:

• Domain name registrations, transfers, and renewals.
• Server management or administration fees.
• Setup fees and one-time charges.
• Third-party software licenses or add-ons.
• Service renewals after the initial billing period.
• Services terminated due to violation of our Acceptable Use Policy or Terms of Use.

4. How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team via the Client Area or open a support ticket.
• Provide your account email address and the reason for the refund request.
• Include the invoice number or order ID associated with the purchase.

Our team will review your request and respond within 3–5 business days. If approved, the refund will be processed to the original payment method within 7–10 business days.

5. Late or Missing Refunds

If you haven't received a refund within the stated timeframe:

• Check your bank or credit card statement again.
• Contact your bank or payment provider — processing times may vary.
• If you've completed all of the above and still have not received your refund, contact us through support.

6. Cancellation and Refund

Canceling your service does not automatically trigger a refund. Cancellation will stop future billing, and your service will remain active until the end of the current billing period. Refund requests must be submitted separately and are subject to the eligibility criteria outlined above.

7. Exceptions

HostSafe reserves the right to issue refunds on a case-by-case basis at its sole discretion, even outside the stated refund windows. This may include situations involving extended service outages that are solely attributable to HostSafe and are not covered by our Service Level Agreement.

8. Changes to This Policy

HostSafe reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. It is your responsibility to review this policy periodically.

9. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us through our support channels or visit our Knowledgebase for guidance.